Effective Date: April 2025
الشروط والأحكام
Welcome to TipTop360. By accessing or using our website (www.tiptop360.com) or making a purchase, you agree to the terms outlined below. If you do not agree, please do not use our services.
1. Company Information
By using our website tiptop360.com, operated by Sylo Commerce FZ-LLC, you agree to the following terms and conditions. These terms govern your use of the site and all purchases made from it.
2. Eligibility & Website Use
- You must be 18 years or older, or have parental/legal guardian permission to use our site.
- You agree not to misuse the website in any way, including unauthorized access, scraping data, or posting offensive content.
- All content, branding, product descriptions, and images are owned by or licensed to TipTop360. Reproduction without written consent is prohibited.
3. Orders & Payments
- All prices are listed in AED (United Arab Emirates Dirhams) and include VAT where applicable.
- We accept major credit/debit cards and other secure payment gateways.
- We reserve the right to cancel or refuse any order, including for pricing errors, stock issues, or suspected fraud. If canceled, you will be notified and refunded promptly.
4. Shipping & Delivery
- We ship across the UAE within 2–3 business days.
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International shipping may be available with estimated delivery times displayed at checkout.
- We are not liable for delays caused by customs, carriers, weather, or force majeure events. However, we will assist in tracking and resolving any issues.
5. Customer Shipping Responsibility
Please verify your shipping information before placing your order.
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No refunds will be issued for orders with incorrect, incomplete, or changed addresses submitted after dispatch.
- If an address error requires rerouting or reshipping, the customer will bear all additional shipping costs.
- Once an order is confirmed, we cannot guarantee changes to shipping details.
Tip: Double-check your address to avoid delays and extra charges.
6. Returns & Refunds
- Returns must be requested within 3 days of delivery, and items must be unused, unopened, and in original packaging.
- Contact us at info@tiptop360.com with your order number and reason for return.
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Refunds are processed within 5–7 business days after the return is approved.
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Final sale, clearance, and hygiene-related items are not eligible for return.
These terms comply with the UAE Consumer Protection Law – Federal Law No. (15) of 2020.
7. Product Accuracy & Availability
- We strive for accurate product descriptions and pricing.
- Minor variations in packaging may occur.
- If an item is out of stock post-purchase, we’ll notify you with alternatives or a refund.
8. Privacy & Data Protection
We respect your privacy. Data is collected and processed in accordance with our Privacy Policy and UAE data protection regulations.
- We do not sell or share personal data without consent.
- Your information is used only for order fulfillment, customer service, and (optional) marketing purposes.
9. Limitation of Liability
- TipTop360 is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
- Our total liability is limited to the purchase amount paid by the customer.
All products are sold “as is.” We do not accept responsibility for misuse. Always supervise children while using our products.
We are not liable for indirect or consequential losses from using this site or our products.
10. Updates to Terms
We may update these Terms of Service at any time. Changes will be posted on this page. Continued use of the site indicates acceptance of the updated terms.
11. Contact Us
Have questions? We're happy to help.
