FAQ — Shipping, Returns & Product Help in UAE

TipTop360 is a UAE online store for curated kids products, creative activities, oral-care routine products, smart gadgets, fitness accessories and giftable problem-solvers. Browse the current product range; each product page is the source for current options, price and availability.

TipTop360 delivers across the UAE. Delivery options, fees, estimated timing and eligible payment methods are shown at checkout. Review the Shipping Policy before ordering.

Available delivery options, fees and estimated timing are shown at checkout before payment. Review the Shipping Policy before ordering.

Cash on Delivery is available for eligible addresses and orders. If COD is available for your order, it will appear at checkout. Card or other payment methods are also shown at checkout.

Use the order and delivery updates sent after checkout. If an update is missing or a delivery needs attention, contact TipTop360 support with your order number.

Return eligibility, exclusions, timing and delivery-cost responsibility depend on the item and reason for return. Review the Returns & Refund Policy before ordering.

No blanket approval or certification claim applies to every product. TipTop360 publishes a product-specific claim only when current supporting documentation is available. Check the physical label and the Product Information & Evidence Hub for the current evidence status.

The product has age-size options for ages 2–6 and 7–12. Choose the option that fits comfortably and supervise the complete routine.

It can make the routine easier for a child who resists standard brushing, but the best option is the one the child can use correctly with caregiver guidance. A U-shaped brush does not replace dentist advice, regular check-ups or a parent checking that every tooth surface is cleaned.

Follow the supplied product instructions for placement and movement. A caregiver should supervise the complete routine, check coverage and stop if the fit causes discomfort.

Inspect the mouthpiece after every use and replace it if it is worn, torn, cloudy or damaged. For routine replacement, follow the product instructions and your dentist’s guidance. See U-shaped replacement heads for current sizes.

Use only an age-appropriate toothpaste and amount shown on its label. The TipTop360 kids foam toothpaste is easy to spread inside the mouthpiece, but parents should follow the label and ask a dentist which toothpaste and fluoride level are appropriate.

Return eligibility and exclusions for personal-care and hygiene products depend on the item and reason for return. Review the Returns & Refund Policy before ordering and contact TipTop360 promptly if an item arrives damaged, defective or incorrect.

Foam toothpaste is dispensed as a light pump foam rather than a thick paste. It spreads easily on a standard toothbrush or inside a U-shaped mouthpiece and can feel less messy for some children. It still requires supervised brushing and label-directed use.

Check the physical product label for the complete ingredients, fluoride information, age directions, quantity, warnings and expiry date. Follow the label and ask a dentist which fluoride level is appropriate for your child.

TipTop360 does not publish an approval or registration claim unless current supporting documentation is available. Check the physical label and the Product Information & Evidence Hub for the current evidence status.

Use only the amount directed on the physical label, supervise brushing and teach the child to spit rather than swallow. Keep the pump out of reach when not in use. Ask a dentist for child-specific oral-care advice.

Return eligibility and exclusions for toothpaste and other personal-care items depend on the item and reason for return. Review the Returns & Refund Policy and contact TipTop360 promptly if an item arrives damaged, defective or incorrect.

The machine creates a smoke-like visual effect inside bubbles; it is not designed to produce fire smoke. TipTop360 does not publish an unverified claim about the effect mechanism or liquid composition. Follow the supplied instructions and supervise the complete activity.

Check the physical package and supplied instructions for the current power, charging and battery information. Keep the charging connection dry and use only the supplied or recommended accessories.

Use the recommended bubble liquid and the product instructions. Do not ingest the liquid, substitute unapproved liquids or point the toy at faces, eyes, food, people or animals.

Use it in a ventilated open area with adult supervision. Bubble liquid can leave wet, slippery spots, so protect delicate surfaces and wipe spills immediately. Keep it away from traffic, open flames and electrical hazards.

No verified age recommendation is available in TipTop360’s current evidence file. Do not let toddlers handle the machine or bubble liquid. An adult should operate it and follow the physical package instructions and warnings.

The Kids STEM Drawing Robot is intended for ages 4–12, with age-appropriate adult supervision during setup and marker use.

No. It uses physical drawing templates and works as an offline, screen-free creative activity without Wi-Fi, an app or a tablet.

Set the robot on a flat surface with suitable paper, load a physical template and follow the guided outline. The child can then add colour and details. Keep the included templates and accessories together for repeat sessions.

For consistent results, start with the included or recommended markers and flat suitable paper. If trying another marker, check that it fits, test it on spare paper and protect the work surface. Replacement drawing markers are available.

Yes. Its physical templates can support repeated drawing sessions without a screen. Results and interest vary by child, so short guided sessions and rotating templates can help keep the activity fresh.