سياسة الاسترداد
Effective Date: April 2025
At TipTop360, we are committed to your satisfaction. While we hope you love every product you receive, we understand that returns may occasionally be necessary. The following policy outlines the terms and conditions for eligible returns and refunds.
1. Return Eligibility
- Returns are accepted within 3 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging.
- All return requests must be submitted in writing via email.
To initiate a return, contact us at info@tiptop360.com with your order number and reason for return. Our team will guide you through the process and provide return instructions.
2. Refund Process
- Once a return is received and inspected, and confirmed to meet our return conditions, a refund will be issued within 5–7 business days to the original payment method.
- We reserve the right to refuse returns that do not comply with our policy.
- Shipping fees (if applicable) are non-refundable unless the return is due to our error or a defective product.
3. Non-Returnable Items
For hygiene, safety, or clearance-related reasons, the following products are not eligible for return or refund:
- Personal care and hygiene products (e.g., toothbrushes, grooming tools)
- Items sold as part of a clearance sale or final markdown
- Custom-made or personalized products
4. Legal Compliance
This return policy is compliant with the UAE Consumer Protection Law – Federal Law No. (15) of 2020. We are committed to respecting your rights and handling each return with care and transparency.
5. Important Reminders
- We do not accept returns for used items or items no longer in their original condition.
- Please read all product details and specifications carefully before completing your purchase.
6. Need Help?
If you have any questions or need assistance with your return, our team is here to help.
- Email: info@tiptop360.com
- WhatsApp: +971 585156033